99ar Responsible Gaming —
Your Safety Is Our Priority
Don't let entertainment become a burden — use 99ar's protection tools, limit settings, and support services to keep every experience enjoyable.
What Is Responsible Gambling and Why Does It Matter?
Online gaming and betting is primarily a form of entertainment. 99ar believes that with the right awareness and self-control, this entertainment can be a completely enjoyable experience. However, for some people gambling can become a problem — and recognising that problem and taking action in time is the foundation of responsible gaming.
Our goal is to give you a safe environment — where you decide when to play, how much time and money to spend, and when to take a break. Every tool at 99ar is built to ensure players have this freedom and security.
Remember — gambling is never a source of income or a solution to financial problems. It is entertainment only. If you ever feel that playing is having a negative effect on your life, our support team is always here for you.
Three core principles of responsible gaming:
1. Control: Decide for yourself how much time and money you will spend.
2. Awareness: Recognise the warning signs and seek help in time.
3. Balance: See gambling as one form of entertainment alongside the other activities in your life.
99ar's Protection Tools
We believe in giving you the power to manage your own experience. Contact the 99ar support team at any time to activate any of the tools below.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately. Requests to increase a limit have a 48-hour waiting period — this helps prevent overspending in the heat of the moment.
Time-Out (Break)
Temporarily close your account for a set period — from 24 hours up to a maximum of 6 weeks. During a time-out you will not be able to log in or make a deposit. Take a rest and come back with a clear head.
Self-Exclusion
If you feel gambling is becoming hard to control, choose a long-term self-exclusion. You can close your account for a minimum of 6 months or permanently. Promotional emails are also stopped during the exclusion period.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up you will be logged out automatically and receive a notification. This tool is very effective for staying aware of how much of your day is being spent on gaming.
Reality Check
A reminder message appears every 30 or 60 minutes — summarising how long you have been playing and the total amount spent and won during the session. This message keeps you connected to reality.
Loss Limits
Set a maximum loss amount on a daily or weekly basis. Once the set limit is reached, no further bets can be placed. This protects you from large financial losses in emotional moments and keeps entertainment where it belongs.
Warning Signs of Problem Gambling
If you notice any of the signs below in yourself or someone close to you, it is time to seek help. These are not signs of weakness — recognising them in time is a sign of strength.
- A tendency to place increasingly larger bets to recover losses
- Finding it hard to stop playing, even when you want to
- Withdrawing from work, family, or friends because of gambling
- Lying to family about the amount of money spent on gambling
- Borrowing money for gambling or diverting funds meant for essential expenses
- Feeling restless, irritable, or uncomfortable when not playing
- Unable to focus on daily tasks when not thinking about gaming
- Turning to gambling to escape stress or anxiety
Remember: If you notice these signs, contact 99ar via live chat or at [email protected]. Our support team speaks Bengali and is ready to help you with complete confidentiality.
Healthy Betting Habits
- Set a budget before you play and stick to it — never go beyond your budget
- Do not make decisions to play under the influence of alcohol or while under stress
- If you lose, do not place more bets trying to recover your losses
- Take regular breaks — step away from the screen at least once every hour
- Treat gambling as entertainment only, not as an alternative source of income
- Talk openly with your loved ones about your gaming habits
- Think of a win as a bonus and a loss as the cost of entertainment
- Set a time limit for yourself and use the session timer
Protection of Minors
The minimum age to register at 99ar is 21. We believe every family has a responsibility to keep children and teenagers away from online gambling.
If there are children or teenagers in your home, take the following steps:
- Use parental control software on your devices
- Never leave your login password or payment details within reach of children
- Always log out after using your account
- Stay vigilant to ensure your account does not fall into the hands of a minor
- If you suspect a minor has accessed your account, notify us immediately
Self-Exclusion & Support Process
If you feel gambling is causing problems in your life, the self-exclusion process at 99ar is simple and quick. Once your request is received, it is processed with the highest priority.
Contact Us
Submit a self-exclusion request via live chat or by email at [email protected].
Choose a Duration
6 months, 1 year, 5 years, or permanent — choose whichever feels right for you.
Account Suspended
Once the request is processed, your account is locked and promotional communications are stopped.
Returning
Once your exclusion period ends, contact our support team to reactivate your account.
Contact the Support Team
The 99ar support team is always ready to help with any matter related to responsible gaming. We assist in Bengali with complete confidentiality.
24/7 Live Chat Support
Available seven days a week, twenty-four hours a day
Remember: Asking for help takes courage. Our team is here to support you — not to judge you.
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