99ar Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how 99ar collects, uses, and protects your information.
1. Introduction & Purpose
99ar is a trusted online entertainment platform committed to providing safe and transparent services for users in Bangladesh. We believe that the protection of personal information is a fundamental right and an integral part of our services.
The purpose of this privacy policy is to inform you about what kind of information 99ar collects, why it is collected, how it is used, and what steps we take to protect your information. This policy is consistent with our terms and conditions, and both documents should be read together.
2. Information We Collect
99ar may collect various types of information from different sources. These are described below by category:
2.1 Information You Provide
- Name, date of birth, and gender
- Email address and mobile number
- Residential address
- National ID or passport details (when required for identity verification)
- Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account)
- Content of communications with our support team via live chat or email
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser and operating system type
- Date, time, and duration of visits to the platform
- Pages you viewed and the link you came from
- Gaming activity information (bet amounts, win/loss history)
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
- Transaction verification information from payment processors or financial institutions
- Information received from identity verification service providers
- Information from fraud prevention and risk assessment organisations
3. Purposes of Using Your Information
99ar uses collected information only for lawful and specified purposes. These purposes are:
- Creating, managing, and verifying your account and providing the platform's services.
- Processing deposit and withdrawal transactions and resolving payment-related issues.
- Managing bonuses and promotional offers and providing VIP benefits.
- Ensuring platform security and preventing fraud, money laundering, or other unlawful activities.
- Implementing responsible gaming policies and providing support to at-risk players.
- Responding to your complaints and questions through the support team.
- Improving platform quality and analysing user experience.
- Fulfilling legal obligations and responding to lawful requests from authorities.
4. Data Retention & Security
The security of your information is our top priority. 99ar uses industry-standard security measures to keep your personal information protected:
SSL Encryption
SSL/TLS encryption technology is used across our entire website, keeping all information transmitted between you and our servers secure.
Data Encryption
Stored sensitive information is kept in encrypted form. Passwords are never stored directly — only hashed forms are used.
Access Control
Only authorised personnel can access your information, and only when required to fulfil their professional responsibilities.
Regular Audits
Our security systems are regularly reviewed and updated to keep your information protected from new types of threats.
We retain your information only for as long as it is needed to provide services or meet legal requirements. Even after an account is closed, certain information may be retained for a defined period due to legal or regulatory obligations.
5. Data Sharing & Third Parties
99ar never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in certain specific situations:
- Payment Processors: Information required to complete bKash, Nagad, Rocket, Upay, or bank transfer transactions is shared with the relevant financial institutions.
- Identity Verification Services: Necessary information may be shared with trusted verification providers to confirm your identity.
- Technology Service Providers: Technology partners who assist in operating our platform may have limited access to information under contractual confidentiality terms.
- Legal Authorities: We may be required to provide necessary information in response to court orders, legal processes, or lawful requests from government authorities.
- Business Restructuring: In the event of a merger, acquisition, or asset transfer, your information may be transferred to a successor entity, though the terms of this policy will remain in effect.
Outside of the above cases, your information will not be shared with any third party without your consent.
6. Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the 99ar website. These technologies help us improve the quality of our services and make your browsing experience easier.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and basic functionality. The platform will not work properly without these.
- Functional Cookies: Help remember your preferred language, display settings, and other preferences.
- Analytics Cookies: Used to analyse website traffic and understand user behaviour.
- Security Cookies: Used to detect fraud and keep your account secure.
6.2 Cookie Controls
You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may disrupt some important platform functionality.
7. Your Rights
99ar recognises and respects the following rights you have regarding your information:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You have the right to request correction of any inaccuracies in your information.
- Right to Erasure: In certain circumstances you may request deletion of your information, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: You may request that the processing of your information be restricted for specific reasons.
- Right to Object: You have the right to object to receiving direct marketing communications.
- Right to Data Portability: You have the right to receive the information you have provided in a structured, commonly readable format.
To exercise any of these rights, please contact our support team. We will endeavour to respond to your request within a reasonable timeframe.
8. Protection of Minors' Information
99ar strictly prohibits use by anyone under the age of 21. We do not knowingly collect any personal information from minors. Age is verified during the registration process, and if any user registers with false information, their account will be cancelled and the related information will be deleted.
If you suspect that a minor is using our platform, please notify our support team immediately.
9. International Transfer of Information
Our servers and technology infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. However, in such cases we ensure that appropriate security measures are in place and that your information remains protected in accordance with this policy.
10. Responsible Gaming & Use of Information
99ar places the highest importance on responsible gaming. We may analyse information relating to your gaming behaviour for the following purposes:
- Identifying risky gaming behaviour and providing support where needed.
- Implementing self-exclusion or limit-setting requests.
- Carrying out requests to restrict use of the platform.
To learn more about responsible gaming, visit our Responsible Gaming page.
11. Response to Security Breaches
If a security breach comes to our attention, we will immediately take steps to limit the damage and notify you and the relevant authorities as required by applicable law. If you notice any suspicious activity on your account, please contact our support team promptly.
12. Changes to This Policy
99ar reserves the right to update this privacy policy at any time due to business needs, legal changes, or technological developments. In the case of significant changes, we will post a notice on the platform and/or inform you at your registered email address.
Continued use of the platform after a policy change will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.
13. Applicable Law & Jurisdiction
This privacy policy has been drawn up in accordance with relevant international data protection standards and the legal framework applicable to the operation of 99ar's services. Any disputes or claims relating to this policy will be subject to the jurisdiction set out in our terms and conditions.
14. Related Policies
Visit the links below to read other policies related to this privacy policy:
- Terms & Conditions — Overall terms for using the platform
- Responsible Gaming — Safe gaming practices and support
- About Us — Detailed information about 99ar
For any data-related queries, please get in touch
If you have any questions, complaints, or requests regarding your privacy, our support team is available 24/7 to assist you. We can provide support in both Bengali and English.